Actava Support
We’re here to help with accounts, syncing, habits, friends, and privacy requests.
Contact
Email: support@actava.app
Please include your Actava username or account email, the device and iOS version you’re using, and a short description of the issue. We aim to respond within a few business days.
Account help
- Password reset: On the sign-in screen, use the password reset option. We’ll email a link to set a new password.
- Sign in with Apple: Manage or revoke Actava access in your Apple ID settings on your device or at appleid.apple.com.
- Can’t sign in: Email support from the address associated with your Actava account and describe what happens when you try.
Delete your account
In the Actava app, open Account Settings and choose Delete Account. Confirm when prompted. This permanently deletes your account and associated app data from our active systems, subject to limited backup or legal retention described in our Privacy Policy.
If you cannot access the app, email support@actava.app from your account email and request deletion.
Habits, sync, and friends
- Confirm you are signed in and connected to the internet.
- Force-close and reopen the app.
- For friend invites, confirm the invite email or link was used with the intended account.
- For shared streaks, confirm both people are still friends and the shared habit is still active.
If the issue continues, email support with what you expected, what you saw, and approximately when it happened.
Notifications
Habit reminders use your device notification settings. If reminders don’t appear, check Settings → Notifications → Actava on your iPhone and confirm notifications are allowed. You can also review reminder preferences inside the app.
Safety and reporting
You can block users and submit safety reports from the social features in the app. For urgent safety concerns, contact local authorities when appropriate, and email us at support@actava.app.
Privacy requests
To request access to or deletion of personal information, or to ask a privacy question, email support@actava.app. See our Privacy Policy for details.